FREQUENTLY ASKED QUESTIONS
Investing in Lotus Belle brings with it the peace of mind that help and support are only ever a phone call away. We love hearing from customers and learning about ways to improve. We do our best to support you in your tent adventures (!) and we stock a complete range of spare parts. Here are some of the most common questions.
What are Lotus Belle tents made from?
Our tents are made from 360gsm (380gsm after coating) waterproof / fire / UV / rot resistant canvas - it's seriously good stuff. This is one of the main reasons our tents cost more than other Bell Tents (and of course there is much more canvas in a Lotus Belle). The groundsheet is made from 540gsm PVC- this is the same stuff that boat covers and lorry curtains are made of, again seriously heavy duty. Your tent will come with everything you need to put it up, including the groundsheet, pegs, poles, guy ropes, and even a mallet!
Are they waterproof?
Yes.
Please note, canvas tents need to get really wet a few times before they completely felt and mesh together; it's possible that your tent may leak on the first few serious downpours, but don’t panic – the process of water soaking into the material and drying out again helps the fibres to mesh together, and after 3 or 4 times, it will be absolutely dry as a bone. If you experience issues with leaks beyond this then give us a call and we’ll sort it out for you.
Where can I see one put up?
We are based in Ōtautahi Christchurch, and while we don't have permanently pitched tents there, do get in touch as we will do our best to arrange a viewing. There are also a number of glamp/campsites around Aotearoa New Zealand where you can stay in a Lotus Belle if you want the full experience. We can point you in the right direction.
How much space will I need to pitch it in?
Ideally you'll need about 7m diameter space to put up the 4m tent, 8m to put up the 5m tent and 9m for a 6m tent. The pitching footprint can be greatly reduced using rigid upright posts around the outside.
The Air Bud with included porch requires 5m x 7m. The Mahal needs at least 12m x 12m and the Mela approximately 11m x 11m.
Please contact us for more info.
Will it fit in the boot of my car?
Yes! Obviously it depends on which tent you're after, but finally we have a ‘yurt’ that you can take camping. Most of our tents fold up and fit into a large hold-all which should fit into your car boot - so there's even room for your sleeping bag (and perhaps some clothes too if you're lucky). If using a banana bag you may need to sacrifice one of your back seats. For specific information on the packaged sizes of each tent, please see the product pages or get in touch and we'd be happy to help!
Will I be able to carry it across a festival site on my own?
No, they're heavy. Our 4m tents weigh 56kg, and our 5m tents weigh 72kg. You'll need to get one of those lovely people with a golf cart to drive it to your campsite, although you might be able to manage a 4m tent using a sack truck if you're feeling fit. If you are looking for something that you can carry on your own across a festival site then we would recommend our revolutionary Lotus Air Bud, which is much more manageable and comes in a handy wheelie bag for easy transport.
How long does it take to put up?
The first time you set up the tent you’ll need to tie on the guy ropes and insert the curved steel poles into the canvas wall. The whole process takes about an hour for two people. Thereafter pitching the tent is a one-man job that only takes around thirty minutes - we know a guy who does it in 12!
Here you can see our 8-year-old son putting up a 4m tent on his own in around 25 minutes.
How do I put it up?
NB: Your tent will come with pictorial instructions, but in case you lose them, here's a reminder of the order in which to do things...View PDF Instructions.
We also have a video tutorial on YouTube which can be viewed here:
What's the best way to pack away my Lotus Belle?
We recommend a banana bag for rapid pitching and take down. They are shaped like a large banana which enables you to store the canvas wall part of your tent without having to remove the steel poles from the canvas. This shaves your pitching time down to around 20-25 minutes, and packing down time down to around 10 minutes.
This video shows our current best practice for how to fold and pack away your tent using a banana bag.
How do I clean my tent?
By hand:
Mud splatter - once the canvas is completely dry, most soiling can be easily brushed off. Any remaining marks can be removed. We have found that the best stuff to use is Ecover laundry liquid as it doesn't damage the proofing in the canvas. With a micro fibre cloth work away at stains and smears until they are gone.
Tree sap or Algae - There is no eco friendly answer that we have found, so our current best practise is to use a reputable weed killer, (Pathclear) spray over the affected canvas. Wait ten minutes then rinse this off with a light hosing (do not pressure wash as this will blast the proofing from the canvas).
Your canvas is treated to be waterproof, flame retardant, and rot proof. If you wash your tent thoroughly and regularly, you will wash off some of the treatment, and as such you will need to re-proof it with waterproofing solutions. You don’t need to do this every time you wash the tent, just one coat at the end of the season will be fine. Fabsil Grangers for cotton is our recommended waterproofing solution.
Do I need planning permission to put these on my land?
Under New Zealand's Building Act 2004, you don't need consent if your tent is up no longer than a month. In Australia planning permissions varies across states and territories, but generally speaking, for anything more than 28 days a year, you will also need to get consent. Of course other permits and regulations apply if you are using the tent for commercial purposes like a Glamping business or campsite.
Sales Terms & Conditions
Read our full Terms & Conditions.
None of the above I want to ask something different.
Need to know something else? Contact us.