Shipping policy

SHIPPING

Unless otherwise stated, surface (not air) shipping costs from our fulfilment centre in Christchurch will be charged in addition to the price of the products. Shipping costs will vary according to the delivery address, weight and size of the products ordered, and the method of shipping preferred by the buyer. Our shipping companies will generally be well known carriers selected for cost and service quality. Their charges are passed directly on to our customers. We use standard delivery unless you ask for an urgent delivery.

Orders will normally be dispatched within 2-8 business days of being ordered. We will send you by email the estimated time of arrival (ETA) and tracking details from the carrier as soon as products are dispatched, but we cannot guarantee ETA or tracking details as the accuracy of these is in the hands of the carrier. Sometimes shipments are delayed in transit despite best endeavours by all parties.

DAMAGE IN TRANSIT

If you take delivery of a Lotus Belle package and the contents have been damaged in transit, you should notify Lotus Belle immediately by email. We will offer/ issue a full refund once the package is returned to us for inspection, including the normal cost of return shipment. Alternatively, we can pay for repairs if the damage is minor and we agree to handle it that way.